Head of Operations

Company Description

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.

MET Group is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

MET Group has 950+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation*.

Job Description

Purpose of the role
We are looking for a professional with extensive knowledge of the Polish energy market, a deep understanding of relevant processes and systems, and a passion for building a lean, data-driven, and automated operations team from the ground up. He/she will report directly to the CEO. 

Essential responsibilities

• Design and implement efficient, automated, and data-driven operational processes aligned with business strategy
• Oversee the implementation of key operational systems, including CRM and other relevant platforms
• Monitor market trends and developments in the energy sector to inform operational strategies and processes
• Work closely with the CEO, Sales team, and other departments to ensure seamless operations and support business objectives
• Handle complex customer and sales team requirements, ensuring timely resolution of issues
• Manage supplier changes for customers across all voltage and volume categories, including terminating and initiating contracts
• Continuously optimize current systems and develop new systems to support business growth and operational efficiency

Qualifications

• At least 5 years of experience in operations within the energy sector, with a strong understanding of the Polish energy market is a must
• Some years of team management experience
• BSc/MSc degree in Business/Engineering
• Strong technical knowledge and the ability to communicate complex technical concepts effectively
• Fluency in Polish and English
• Business acumen, process oriented mindset