Head of Operations – Benchmarks & Diagnostics

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Operations – Benchmarks & Diagnostics in Romania.

The Head of Operations – Benchmarks & Diagnostics will lead the operational execution of benchmarking and diagnostic services, guiding global organizations through advanced maturity assessments and industry benchmarking initiatives. This role combines strategic leadership with hands-on operational management, ensuring the seamless delivery of high-value services to enterprise clients. You will manage external consulting partners, oversee data governance, and optimize the end-to-end customer journey from assessment through validation to actionable insights. Engaging with senior operational leaders, you will drive measurable impact by translating complex technical data into practical business outcomes. This position offers a global scope, exposure to top-tier stakeholders, and the opportunity to shape industry standards in a remote-friendly, collaborative environment.

• Lead the operational strategy and launch of benchmarking and diagnostic products, ensuring excellence in service delivery.
• Direct external consulting partners to build, maintain, and operate benchmark databases and interactive tools.
• Establish and enforce data governance frameworks to protect sensitive benchmarking data while producing actionable insights.
• Manage the end-to-end customer journey for maturity assessments, including readiness, self-assessment, validation, publication, and improvement.
• Collaborate with internal teams to align educational and service prerequisites with benchmarking initiatives.
• Oversee commercial operations, including revenue tracking, vendor management, and partner coordination.
• Engage directly with senior stakeholders from global organizations, delivering a premium, enterprise-level experience.

Requirements

• Proven leadership in operations, professional services, or customer success for large enterprise clients.
• Strong experience in strategic project management, with a track record of launching new products or services on time and on budget.
• Expertise in handling complex data, standardizing metrics, and establishing integrity frameworks for executive reporting.
• Executive stakeholder management skills, with the ability to guide and advise senior technical leaders.
• Commercial acumen, including managing vendor relationships, consulting partners, and financial oversight.
• Excellent communication, organizational, and problem-solving skills.
• Preferred: experience in telecommunications, network operations, autonomous networks, benchmarking models, or organizational change management frameworks.

Benefits

• Competitive salary with performance-related incentives.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• Generous paid time off and parental leave policies.
• Employee assistance programs and professional development opportunities.
• Flexible remote working arrangements with access to collaborative hubs if desired.
• Exposure to senior-level stakeholders, global operations, and strategic industry initiatives.
• Inclusive, diverse, and collaborative work environment.