Head of People

About Butter:

Modern subscription companies accidentally lose up to 20% of their total customer base each year due to churn caused by legitimate payments failing (passive churn). These payments fail either because they are falsely detected as fraud or because of archaic systems in an aging payment ecosystem. 

Butter uses patented ML and AI to deeply understand the real-time state for any given payment and then optimizes for success. Butter offers a free payments assessment to validate a customer’s found revenue opportunity. Butter integrates with existing payment processors and subscription management providers. Butter’s pricing is a success fee tied to the revenue we recover. 

Butter’s Recover solution increases merchant overall subscription revenue up to 10%! Since inception, we have given a portion of revenue back to causes that support our mission of enabling anyone anywhere to have access to the things they deserve and need (like education, hygiene, and capital). 

Butter is well funded by leading investors – including Atomic and Norwest Venture Partners– and offers a competitive benefits package including unlimited PTO, 401k, and comprehensive health insurance. The salary range for this position is $122,500 - $227,500. 

About the role:

We are seeking our first People Operations leader to build the support functions needed to enable our team to scale successfully - from recruiting and onboarding, to ongoing training, culture-building, IT and human resources. This role will partner closely with the CEO and full leadership team to develop and implement our People Ops strategy.

You’ll thrive in this role if you enjoy leading all day-to-day people operations functions, you are comfortable with ambiguity, and you have the ability to help the company scale successfully.

What You'll Do:

• Establish a trusted People Ops function that serves as an advisor and partner to leaders throughout the organization, and work towards building a team that can support our growth.
• Build and implement programs across recruiting, onboarding, ongoing training, feedback, and culture.
• Lead strategy and implementation of new systems and processes.
• Manage human resources needs across the organization, including payroll, benefits, IT, and talent.
• Build a successful company culture, remotely.
• Provide leadership and guidance on the end-to-end people function and all people operations.
• Create an incredible employee lifecycle experience, from onboarding to performance reviews, to L&D initiatives and career progression, and everything in between.
• Understand and adhere to various HR compliance rules and guidelines.

What You Have:

• 8+ years of experience in People Operations Leadership roles.
• Experience working in an entrepreneurial and fast-paced environment, with the ability to lead and adapt in a changing business environment.
• Experience working with startups, helping them scale.
• Exceptional communication & collaboration skills, particularly with people who have different skill sets.
• Ability to navigate through uncertainty and come up with creative solutions that drive our strategy.
• Experience managing multi-state payroll and understanding the different state and local laws to maintain compliance.
• Previous experience as an HR Generalist which allows you to be proactive, plan for the future, and build people programs to scale with the company.
• Experience with Canadian labor laws a plus.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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Butter Payments is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Butter considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.