Head of People Operations

ClassDojo's mission is to give every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. 

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with deep backgrounds in education and large scale consumer internet, including Instagram, Netflix, Dropbox, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do:

As ClassDojo’s Head of People Operations, you’ll report to the Head of People and partner with execs, managers and employees to define and deliver our People Operations strategy. This role will require excellent collaboration and project management skills, with the ability to build relationships at all levels of the organization. This is a great opportunity for a strategic builder who is excited by the opportunity to innovate and build a world-class team. 

Responsibilities:

1. Define and implement the People Operations strategy for ClassDojo.
2. Build and scale all aspects of the People Operations function from onboarding operations to offboarding, including benefits administration, HRIS, compliance, immigration and leaves admin, to create a world-class employee experience.
3. Create and manage an HR Technology Roadmap that supports our growth, scale and culture.
4. Approach people processes / programs with a product-mindset; Gather quantitative (employee surveys, people analytics) and qualitative data (exit interviews) to inform priorities and actions.
5. Champion ClassDojo’s values by embedding them throughout the employee experience.
6. Build a championship team; support and challenge them to achieve excellent results.

Competencies:

1. You are a hands-on, scrappy builder, who can go from 0 → 1. You hold the big picture in mind while digging into the details.
2. You are a strong cross-functional collaborator and thought partner, especially with recruiters, HRBPs, and executives. You are curious and open to feedback.
3. You are an innovator with a product mindset, willing to think differently and build collaboratively. You test and iterate often.
4. You are an excellent problem-solver, especially in the face of ambiguity. You disaggregate complex problems, synthesize large amounts of quant and qual research into simple, actionable strategies.
5. You have clear, concise written and verbal communication. We believe in strong documentation.
6. You are comfortable moving quickly and adapting to business needs. You raise the bar for speed and scrappiness.

You will be a match if:

1. You have 7+ years experience in an operations role with 3+ years management experience.
2. You have a proven track record of implementing programs that scale across benefits, mobility, immigration, HR systems, and analytics.
3. You have substantial command of people operations fundamentals (e.g.,employment relations, compliance, systems, process, cyclical programs, benefits etc.)
4. You have project management skills; the ability to lead projects, motivate teams, and deliver excellent results.

You might be a good fit if:

1. You have experience in high-growth, tech start-up environments.
2. Your tendency is in bias towards high freedom + responsibility vs policy (rules based) culture
3. You have a strong talent network / magnet; great people have followed you over time.

[1] Some more context:

- ClassDojo's 125m Metaverse Mission (Forbes)

- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it.

ClassDojo is committed to a diverse and inclusive workplace. ClassDojo is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. ClassDojo will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. In accordance with applicable local ordinances, we will consider for employment qualified applicants with arrest and conviction records.