Head of People's Operations

This position will work with the senior leadership team to set and implement a company-wide human resources strategy that supports the entirety of the employee lifecycle and the eVisit mission. Areas of focus include those key to employee success at the organization (e.g., recruitment and onboarding, professional growth pathways, performance management, and succession planning), as well as the organization as a whole (e.g., job analysis, compensation, benefits planning, and legal compliance).

People & Talent

Identify and implement best practices for recruitment, onboarding, and off-boarding, with a lens for diversity, equity, and inclusion.

• Design and implement a talent acquisition strategy to attract and retain talent with robust HCIT experience
• Coach and support hiring managers across the organization on strategies for recruiting talent with HCIT experience
• Develop and oversee performance management, and talent development and retention strategy:
  • Work closely with organizational leaders on organizational design, role definitions, performance management, feedback, and talent development efforts.
  • Develop and execute learning and development strategies, as well as manager training and coaching.
  • Collaborate across the organization and leadership teams to align the people and talent vision with broader organizational goals.
  • Ensure compensation policies and benefit programs are in place to attract, engage, and retain key talent, and are in alignment with the organization's mission, vision, and values.
  • Oversee onboarding of new talent.
• Assist with resolution of staffing issues, ensuring issues are raised early and proper support provided to both managers and staff.

• Collaborate with the Office of the CEO to manage and improve an organization-wide internal communications plan.

People Operations & Analytics

• Manage HR/People team to achieve Human Resources initiatives and provide support to eVisit leaders and stakeholders.
• Work with senior leaders to develop scalable and customizable people solutions, responsive to current external factors and internal data.

• Manage objective measures and standardized benchmarks to help leadership understand employee trends (turnover, attendance, performance, risks, compensation).
• Collaborate with the Office of the CEO to develop and implement an organization-wide policy and procedure for employee-related information management.
• Ensure the effectiveness, security, and integrity of all human resource management data systems, both electronic and hard copy.

• Perform job analyses and ensure job descriptions contain up-to-date and accurate core responsibilities.

Labor Relations

• Collaborate with leadership and others to assist managers with employee litigation risks or other serious issues, as needed.

HR Strategy

• Consult with the senior leadership team on the development and implementation of organizational succession planning.
• Translate complex HR decisions and issues for the broader leadership team in a way that fosters clarity and trust
• Advise the CFO and Chief of Staff on talent and staffing evaluation, performance management and development, total rewards, compliance, and risk.

• Develop and implement HR strategies, policies, and practices that support eVisit's goals and needs and nurture a diverse, respectful, and inclusive work environment for all employees.

• Partner with the CFO to prepare and manage the annual budget for recruitment planning, benefits, etc.; oversee periodic market analysis to ensure competitiveness and support equity.
• Research and maintain knowledge of changing HR trends.
• Lead bid process and transition plans for new HR vendors/providers; create side-by-side benefit comparisons to identify any gaps and make recommendations.

HR Compliance

• Ensure compliance with all federal, state, and local equal employment and fair labor practice laws and statutes. Implement relevant employee notifications and training.
• Ensure compliance with all federal, state, and local employment tax regulations.
• In conjunction with onboarding and off-boarding, ensure eVisit documentation is legally compliant, including but not limited to employment agreements, eVisit handbook as well as policies & procedures.

Requirements

• Minimum of 10 years of progressively responsible HR experience, preferably in the HCIT sector.
• Working knowledge of all aspects of human resource management.
• Demonstrated leadership, interpersonal, written, and oral communication, problem-solving, organizational, and presentation skills.
• Proven experience in establishment of corporate DE&I initiatives.
• Demonstrated evidence of detail orientation, customer service orientation, ability to work independently, and superior judgment required.

Benefits

• Competitive salary based on experience
• Great benefits package including medical, dental, vision, HSA & FSA plans
• 401(k) matching
• Generous PTO plan, plus 12 paid national holidays
• A fun, collaborative environment where the company is working to define the future of telemedicine
• Excellent opportunity for professional growth
• 100% remote work