Head of Philippines Employee Relations Investigations

JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

Join us as the Head of Philippines ER Investigations and play a pivotal role in shaping our employee relations strategy. This position offers a unique opportunity for career growth and the chance to make a significant impact on our organization by listening and addressing situations where employee experiences or actions are inconsistent with the values and culture of the firm.

As the Head of Philippines ER Investigations, you will lead a team of ER investigators, working closely with HR Business Partners and Advisors. Your role is crucial in managing complex employee relations issues, ensuring a fair and transparent process, and aligning with our global ER strategy. You will be instrumental in enhancing the employee experience and driving our year on year ER priorities, while embodying our principles of empathy, risk-mindedness, impartiality, and trust.

Job Responsibilities:

• Oversee a team of professionals investigating code of conduct matters with empathy and impartiality.
• Monitor case volumes and ensure adherence to service level agreements, maintaining a risk-minded approach.
• Manage appeals and ensure risk mitigation, engagement, and fairness, building trust within the organization.
• Build high-performing teams through coaching and feedback, fostering an empathetic and supportive environment.
• Advise on ER matters, including grievances, investigations, and disciplinary actions, ensuring alignment with our values and culture.
• Draft, review, and maintain ER-aligned policies and processes that reflect our mission and principles.
• Develop and deliver training on ER issues and employment law, promoting a culture of trust and understanding.
• Monitor cases for trending issues and develop reports for stakeholders, ensuring transparency and accountability.
• Participate in risk and control initiatives and global harmonization efforts, supporting a consistent and trusted ER framework.
• Conduct organizational audits to identify ER issues, listening to employee concerns and addressing them effectively.

Required Qualifications, Capabilities, and Skills:

• 12 or more years of experience in Employee Relations, HR Legal, or Employment Law or deep HR experience.
• Strong knowledge of ER policies and practices.
• Ability to respond to sensitive inquiries and build effective partnerships.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate in a matrixed environment and manage difficult situations.
• Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels and build trusted relationships
• Entrepreneurial self-starter with strong sense accountability and ownership
• Strong time management and multi-tasking abilities.

Preferred Qualifications, Capabilities, and Skills:

• Experience with risk-based frameworks and process improvements.
• Familiarity with integrating systems and data for ER investigations.
• Ability to leverage technology to improve efficiency and team capacity.

The successful incumbent must be comfortable interacting with all levels of management, working independently, working flexible hours to accommodate global meetings, and consulting with legal, HR and business colleagues.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.