Head of Platforms, Customer Solutions Engineering, gTech

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience
• 5 years of experience managing Engineering teams
• Experience in SQL and Python
• Experience facilitating technical engagements with clients in a manager or individual contributor role

Preferred qualifications:

• MBA or MS degree in Computer Science or Engineering
• Experience managing geographically distributed teams with diverse backgrounds (e.g. technology, operations, customer facing) to execute on a shared vision
• Knowledge of the ad serving industry and Internet technologies

About the job

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of solution-oriented, trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a distinctive solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from Google products.

The Customer Solutions Engineering team is responsible for developing innovative, cutting-edge solutions to the business problems faced by the world's largest advertisers. We work as a critical technical partner for our sales teams where your coding abilities, communication skills, desire to solve complex problems, passion for scale and big data, and business acumen will all be leveraged to develop answers to questions most don't even know to ask. Your solutions will take many forms, from prototypes and demos to education - all with the technology resources of Google to back it up.

You will be responsible for identifying and prioritizing your team's projects. You will see the unique business challenges faced by our largest advertisers, and you will be given the opportunity to develop new solutions or find creative ways to extend and reuse existing solutions. Working across the entire organization, you will have the chance to leverage your wide-ranging experience and skill-set to find the best solution for the customer problems at hand.

Responsibilities

• Manage a team of Customer Solutions Engineers partnering with Engagement Managers and Ad Solution Architects who work alongside sales, in direct relationship with major advertisers
• Build and manage relationships to promote business growth focused on Google Marketing Platform and Programmatic and Cloud related integrations
• Develop plans, design and refine services to support customer needs, and gather buy-in from executive sales stakeholders using quantitative analysis, industry research, and advertiser feedback
• Work with the gTech Customer Experience team and other gTech organizations to resolve situations in customer relationship management that have significant impact to the execution of customer objectives, ensuring that critical advertiser needs are met in a time-sensitive fashion
• Understand and advocate for initiatives across Google Ad Stack to sales leadership from Specialist teams, Global Support, and Product Operations