Head of Program Management

The Head of Program Management will establish and lead a newly created Program Management function at NCQA. The individual will partner with Leadership and key stakeholders across the organization to identify, design, organize, plan and drive execution of the enterprise-wide initiatives necessary to achieve the company's overall strategy. The individual will evaluate strategic plan objectives, engage with stakeholders to facilitate resource planning and implementation, devise program plans for actualizing objectives, mitigate risks, manage issue resolution, and track and report on progress.

The individual will lead and facilitate the strategic planning process and drive for organizational change and increased efficiency and effectiveness. The individual will build, develop and lead a team of 5 to 10 project managers and other business professionals. The individual will also be responsible for designing and implementing project management processes and associated tooling in support of establishing implementation plans, tracking and reporting on progress against plans, and managing issues and risks.

Primary Responsibilities:

Strategic Program Leadership

• Lead and facilitate the strategic planning process
• In collaboration with Leadership and other key stakeholders, strategize on the enterprise solutions and initiatives necessary to meet strategic plan objectives,.
• Engage key stakeholders to plan programs from start to finish, set progress goals and milestones, identify and allocate resources, track effectiveness and drive results. Support key stakeholders in developing project plans and work backlogs (along with assigned resources, dependencies and durations) to meet interim milestones.
• Manage interdependency of enterprise initiatives and projects. Identify and manage critical path for each project or critical capability milestone.
• Lead and facilitate program governance structures (committees/meetings and associated follow-through on key decisions and action items).
• Ultimately accountable for the success of the programs and achievement of the strategic objectives.

Resource Allocation and budgeting

• Implement and manage enterprise prioritization process
• Allocate resources to achieve organization and program objectives.
• Develop budgets for programs.
• Track spend/burn against established budgets for programs
• Drive frequent (at least quarterly) re-calibration activities that determine needed shifts in resource allocations to support attainment of business goals.

Program Management Framework and Tools

• Develop and document program management processes that are built into a playbook and used in advancing the program and project management. Program management processes in scope will include, but not be limited to, scope management, effort estimation, critical path management, status reporting, issue management and escalation, risk management and escalation, resource allocation and management, and budget management.
• Evaluate, design and implement templates for program management deliverables and artifacts.
• Evaluate, design and implement tool/software enhancements to support program management processes.

Communication and Collaboration

• Ensure effective communication with Leadership and all key stakeholders.
• Develop program and transformation dashboards that support summary and drill-down views of project performance against established plans.
• Implement systematic and transparent mechanisms to regularly update Leadership on progress of ongoing program strategies, effectiveness and outcomes.
• Prepare presentations for Leadership, Board, internal and external stakeholders, or all employees.

Staff Management

• Build, manage and develop and lead a team of 5 to 10 project managers, project coordinators and other business professionals.
• Involve team in program initiatives and project management where needed.
• Support team development by mentoring and coaching team members on program management best practices, processes and supporting tools.

Requirements:

• Bachelor's degree in business, management, technical, computer science engineering or other related field.
• 10+ years strategic program management
• 10+ years of staff management and leadership
• Strategic thinker with demonstrated track record of managing programs to achieve desired business outcomes.
• Ability to work with strategic concepts to frame issues, facilitate solutioning and convert to tactical execution.
• Excellent communication (written and oral)
• Strong ability to handle multiple competing programs and priorities.
• Experience in directing activities of multi-disciplinary teams (e.g., content, engineering, etc.) in the attainment of program objectives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).