Head of Publisher Platforms Product Operations

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 12 years of experience in technical project management or a customer-facing role
• 5 years of experience in people management

Preferred qualifications:

• Master's degree in Computer Science or MBA
• 12 years of experience in Internet products and technologies, with excellent written and verbal business communication skills
• Experience with synthesizing insights and delivering presentations for cross-functional executive decision-making forums
• Ability to have an aptitude for technical design, can pick up technical concepts quickly, and mentor the team on appropriate application
• Ability to work cross-functionally with multiple teams and stakeholders with excellent relationship-building, collaboration, and discussing skills
• Outstanding data analysis skills with the ability to mentor the team on data sources and how to extract actionable insights

About the job

gTech's Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech's Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

In this role, you will be accountable for defining and driving the interface between Product and Engineering and our Support and Service teams. You and your team will be working from design and conceptualization through to early piloting and wide-scale deployment phases of product development to operationalize support and service for new and existing products. You will strive to bring the communication of the Customer heard through gTech back to the Product roadmap by orchestrating your cross functional stakeholder relationships.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $201,000-$301,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities

• Balance business and customer needs with technical constraints.
• Build relationships and partnerships with Product Management, Engineering, gTech, and Global Product Strategy teams, to influence product strategy and roadmap, and to optimize the support model to drive scalable growth.
• Define and drive our efforts on Product Excellence and Serviceability Strategy for gTech in conjunction with the technical support and consulting teams, and other stakeholders, such as Product Management, Engineering, and Global Sales.
• Represent gTech in Product and Strategy leadership forums with Director and VP stakeholders on the Product Area and Global Strategy Teams, and ensure support and service POVs and constraints are contemplated in strategic decision-making at various levels.
• Define and drive support activation programs for large-scale migrations and feature commercialization globally, to ensure the most frictionless product experience over periods of change management.