Head of Relationship Management Strategy and Market Engagement

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The Head of Relationship Management Strategy and Market Engagement is responsible for driving coordinated client engagement in order to achieve strategic business objectives. Reporting to the Global Head of Relationship Management, and working across Relationship Excellence, Product, Marketing, and Controllers the Head of Relationship Management Strategy is responsible for:

• Translating strategic objectives into measurable outcomes that we can monitor and manage.
  • Define outcomes required, execution path and metrics.
  • Develop an execution plan based on client data trends and information.
  • Identify processes to deliver outcomes.
  • Measure strategic outcomes.

• Coordinating relationship campaign efforts in order to:
  • Define engagement strategy at global, regional, and client levels.
  • Highlight servicing and engagement trends to help drive improvements and effectiveness.
  • Identify and progress new business opportunities with existing clients.
  • Ensure campaigns incorporate internal and external data analyses, and third-party industry feedback (including consultants, lawyers, auditors, regulators, etc.)
  • Report on deliverables and progress

• Working with key groups to optimize initiatives that enhance client engagement, including:
  • Marketing to drive relevant messaging, collateral and events for existing clients.
  • VOC to highlight trends and identify business and investment priorities.
  • Shared Services and Controllers, to ensure development of appropriate tools (e.g., Client Plans, data metrices, and reporting)
  • Product, insight Lead, and other groups, which both support and call upon RM resources.

Requirements for the Role:

• Strong influencing skills, acts as a consultant to the business.
• Strong analytical mindset,
• Resourceful, disciplined, process oriented, tenacious,
• Able to translate strategic objectives into measurable outcomes.
• Able to navigate the organization.
• Grade 11 Minimum
• Location neutral
• Direct report to Global Head of RM

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.