Head of Sales Operations

Global Head of Sales Operations (REMOTE)

Exiger is a high-growth risk intelligence and technology company helping governments and companies surface and mitigate their supply chain, customer and vendor risk exposures which, undetected, present critical threats to the safety and well-being of their most valuable assets.

We are looking for a highly motivated person to lead our Sales Operations function to support our Global Sales, Account Management & Customer Success teams. If you are a self-starter who thrives in a fun but fast-paced work environment, have an analytical mindset with a high attention to detail and are passionate about making the world a safer place to do business, this could be the role for you.

Essential Functions:

• Act as an escalation point of contact for non-standard queries on topics including account reassignments, crediting, and quota achievement
• Evangelize existing Sales and Marketing tech stack (Salesforce, ZoomInfo, Confluence, etc.) and create a plan to maximize usage and cleanliness while optimizing outputs for Senior Management reporting and day-to-day management of Sales team
• Work cross functionally on a variety of projects that could include automation, reporting, improved SLA’s, CRM integration/builds, etc.

• Maintain relationships with sales & marketing personnel including leadership to improve commercial success, as well as ensure timely, accurate, and prompt sales forecast submissions
• Create/maintain/update key success metrics and service level agreements supporting multiple business units
• Lead proposals/pricing/contracting/RFx processes to ensure efficient internal sales cycles and meet/exceed customer timelines
• Support global pricing/proposal operation to ensure rapid and consistent global business development
• Navigate and align with multiple business units, including finance, legal sales, business/product leads, operations, and others
• Ability to track/model pipeline movement and implement corrective measures to resolve issues
• Creates a “pursuit of excellence” culture by providing leadership, vision, tools, and motivation to exceed goals and maximize the sales execution teams globally
• Organizes and manages processes and procedures for reporting/modeling, as well as tracking and reporting on sales & marketing programs

What you have:

• Bachelor’s Degree Required
• Minimum of 7+ years’ experience, with (2+ years in management) in sales operations, consulting and/or operations role
• Minimum of 7+ years of experience working with Salesforce, Tableau, and Confluence, etc.
• Minimum of 7+ years of recent experience working within a SaaS organization Required
• Salesforce Administrator Certification Required
• PMP and/or SCRUM Certification Required