Head of Securities Lending Client Engagement

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Brown Brothers Harriman is currently recruiting a Head of Securities Lending Client Engagement to join our Securities Lending Team. In this role you will

have oversight for all relationship management and business development activities in the Global Securities Lending business line. Through the creation and execution of a client engagement strategy, this position leads and directs the activities of a team of Securities Lending relationship managers, salespeople and client service representatives to achieve high client satisfaction levels while achieving revenue growth goals. The Head of Securities Lending Client Engagement gathers feedback from clients and prospects to help define product and business strategy and partners closely with senior leaders across BBH business lines, to identify, recommend and leverage broader opportunities for the firm. This individual will have a deep understanding of Securities Lending and its connection across Investor Services.

Some of your key responsibilities include:

Relationship Management

• Manage the overall securities lending client experience globally.
• Develop and drive the strategic direction of the relationship management team.
• Communicate with clients to ensure their understanding of market changes, product development and new revenue opportunities.
• Navigate and align with internal departments to ensure a consistently high level of client satisfaction with BBH services and products.
• Serve as an escalation point for client matters and deliverables.
• Establish BBH client servicing metrics to monitor and evaluate performance against goals.
• Lead client service team in delivering superior tactical daily service in a cost-effective manner.
• Establish and maintain relationship objectives, including a proactive service plan, to ensure an exceptional value-added service to clients.

Business Development

• Collaborate with internal stakeholders to identify and pursue new securities lending business opportunities.
• Develop and drive the strategic direction of the sales function.
• Actively represent GSL in cross organizational sales forums.
• Engage prospective clients to communicate BBH value proposition and industry developments.
• Track sales revenue performance against targets and communicate results to GSL and BBH leadership.

Business Management

• Manage and oversee the activities of a team of Securities Lending Relationship Managers, business development personnel and client service representatives.
• Ensure relationship and business development activities are achieved consistent with business objectives.
• Recruit and develop team members as required.
• Act as member of GSL leadership team regarding all matters impacting the business.
• Represent and advocate BBH interests in the broader securities lending market through development of marketing content and participating in industry forums (e.g. conference panels)
• Navigate the firm, partnering closely across firmwide Relationship Management and Business Development Teams

Desired Qualifications:

• Bachelor's degree in finance or related discipline required.
• 10 or more years of relevant work experience, with at least 8 years of securities lending, prime brokerage and/or related industry experience.
• Experience working in the financial services industry.
• Prior people management experience.
• Knowledge of the securities lending industry, market dynamics, competitive landscape and recent trends.
• Demonstrated relationship management and client service skills, inclusive of C-suite engagement.
• Excellent written and verbal communication skills.
• Knowledge of BBH products, services and practices preferred.
• Experience with global custody and fund accounting preferred.
• Creative problem-solving skills, with the ability to quickly identify, recommend and implement solutions.
• Ability to manage multiple tasks simultaneously, while meeting deadlines.
• Travel required.

What You Can Expect At BBH:

If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately, we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston