Head of Senior Relationship Management - Clearing - EMEA

About Marex

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

Marex Clearing Services is an Execution and Clearing business that is focused on the Global wholesale market that includes Banks, Funds, Asset Managers, Corporates and trading groups.

For more information visit www.marex.com

Role Summary

This role will be as Head of Senior Relationship Management for the EMEA region and will be responsible for managing the team of Senior Relationship Managers across Europe and the Middle East within the Marex Clearing Services division, as well as managing the highest profile clients within the division.

The focus of the role will be to oversee the team that will support the top tier clients ensuring a premium service is provided both in terms of day-to-day support but also sharing information relating to additional Marex product & service offerings with a focus on strengthening and growing the relationships.

Responsibilities

• Manage and oversee a team of Senior Account Managers to ensure a standardised premium level of service is in place for the top tier Clearing customers
• Responsibility for managing the highest profile EMEA accounts within the Clearing division
• Maintain a thorough knowledge and understanding of Marex and market products and services, and ensure the team is cross selling to maximise client revenue from those tier one customers
• Oversee and manage the returns for clients supported by the Relationship Management team. Ensure budgets are met via organic growth and cross sell opportunities
• Provide Clearing Services Management group with KPI’s across the top tier clients
• Ensure a high level of customer service is achieved and meet business targets
• Senior point person to coordinate with Global Sales team
• Ensuring compliance with the company’s regulatory requirements across all appropriate regulatory bodies
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s and Marex’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Competencies

• Excellent verbal and written communication skills
• Excellent knowledge of Financial and Energy products and services
• Act with honesty and integrity when dealing with internal and external parties
• Proactive and forward thinking
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Ability to take a high level of responsibility in a fast pace and high-volume environment
• Excels at building and maintaining relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience

• 10+ years* of Managerial experience
• Strong Sales knowledge/background, 10+ years’ experience
• 10+ years* experience in Financial and commodity markets (including oil, gas and power), specifically in the Clearing sector
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People- Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

*candidates outside of the indicated range will also be considered

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

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