Head of Solutions Engineering

We are seeking a Head of Solutions Engineering to lead and manage our New York-based Solutions Engineering team. 

As the Head of Solutions Engineering at Viam, you will oversee a dynamic team of customer-focused consulting, solutions, and support engineers. You will play a pivotal role in driving customer engagements, enhancing the customer experience, and ensuring seamless integration and utilization of our products/services. If you're passionate about technology, thrive in a customer-centric environment, and possess strong technical, leadership, and organizational skills, we encourage you to apply.

In this role, you will…

• Lead and manage a team of customer-facing solutions engineers and support specialists, fostering a culture of collaboration, impact, and exceptional customer service.
• Develop and implement strategies to optimize team performance, including setting clear objectives, providing mentorship, and facilitating continuous skill development.
• Collaborate cross-functionally with sales, product, and engineering teams to align customer needs with product capabilities and drive product enhancements.
• Act as a technical advisor to clients, understanding their business challenges, and providing tailored technical solutions to meet their needs.
• Drive pre-sales and post-sales technical engagements, including product demonstrations, proofs of concept, and solution presentations.
• Cultivate strong relationships with key stakeholders, nurturing long-term partnerships and contributing to business growth and expansion.

We are looking for someone with…

• Proven experience in a leadership role managing customer-facing engineering or solutions teams.
• Strong technical background with expertise in software development or ‘smart machines’ (i.e. IoT, robotics, hardware, etc..).
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
• Demonstrated success in driving customer success, satisfaction, and retention in a technology-driven environment.
• Strategic thinker with a track record of implementing innovative solutions to address customer needs.
• Exceptional leadership skills with the ability to motivate and inspire teams towards common goals.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Ability to travel ~20% of the time for conferences, team meetings, etc...

Benefits:

• 100% covered medical/dental/vision insurance plans, commuter benefits
• Competitive salary & equity packages (see below)
• Reproductive Health Benefits including Fertility Benefits and Abortion Access Travel Benefits
• 25 days paid vacation and generous holiday observances
• One Medical Membership
• Citi Bike memberships
• Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, apparel, and more
• Free lunch everyday that you’re in the office
• Paid parental leave

The starting salary for this role is between $205K-295K/year. Your exact offer will vary based on a number of factors including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated with you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.

Values:

• Vision Driven
• Collaborate Openly
• Act Decisively
• Succeed Through Diversity
• Hold Ourselves Accountable
• Lead with Curiosity

Learn more about our values here!