Head of Solutions, Strategic Accounts

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Head of Solutions, Strategic Accounts to join our Solutions team where this position will consult with Digital Infrastructure and Carrier/Wholesale customers to create and design the technology innovations that deliver business outcomes. Working in concert with our Sales and Customer Success teams the Head of Solutions, Strategic Accounts will create solutions that satisfy the most sophisticated customer requirements. We dedicate ourselves to supporting new team members, we value the broad range of experience levels and tenures in our organization and we celebrate learning, knowledge sharing, and mentoring.

Zayo’s Solutions Team is critical to driving mutual success for Zayo and our customers, and we need a dynamic technical leader as our Head of Solutions, Strategic Accounts for our Digital Infrastructure and Carrier accounts, responsible for half of Zayo’s business. Our Head of Solutions, Strategic Accounts will report to the SVP of Solutions and will lead an organization of about 30 technologists, who serve as trusted business partners to global companies to reveal what’s possible to make their businesses run better, faster, and smarter. This Head of Solutions, Strategic Accounts and leadership team's primary focus will be enabling your team members to maximize their potential in driving top line revenue in partnership with Sales.
In this role, the expectation will be to set the strategy for the organization in collaboration with the leadership team, and the sales, and customer success leadership teams. This position will be responsible for implementing that strategy to drive sales results through proactive engagement with customers and ongoing skills transformation of the team. This position will also be a key part of ongoing transformation of Zayo’s business including identifying cross-functional business challenges and working collaboratively to drive improvements in effectiveness and efficiency.
The organization will include a team of leaders and individuals who are trusted experts in hybrid networks and Zayo’s products. You and the team will consult with customers to collaboratively architect solutions to business challenges that require a breadth of technologies and often include extensive collaboration with third parties. This position will need to have strong leadership and management skills, be highly capable and creative in interactions with customers and drive discovery of desired business outcomes and design of solutions to the technical, operational, financial and human obstacles inhibiting those outcomes.

Responsibilities:
Leadership

• Coaching, developing and mentoring to drive employee engagement and retention.

• Sourcing and hiring great team members.

• Analyzing and managing organizational and individual performance.

• Setting strategy, objectives, measurements and leading execution to drive growth.

• Budget management.

• Business process improvement.

• Resolve problems and remove obstacles.

• Ability to handle confidential and sensitive matters with the utmost professionalism.

• Effectively share information regarding strategy and execute plans with your team and cross-functionally across Zayo.

Sales

• Apply your sophisticated business acumen to thoroughly understand customer business challenges, goals, and environment.

• Strong knowledge of OSI Layer 1-3 networking.

• Keep abreast of technology industry trends including the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.

• Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close.

• Develop strong customer relationships.

Qualifications:

• Minimum of seven (7) years of leadership experience in information technology and/or telecommunications including experience in pre-sales environments.

• Bachelor’s degree in computer science, engineering, or related field; or equivalent business or military experience.

• Exceptional integrity in decisions and day-to-day interactions internally and externally.

• Excellent communication skills - written, verbal, listening, reasoning and objection handling.

• Proficient knowledge and use of common business applications including the Google and/or Microsoft suites.

• Experience developing and delivering technical training programs.

• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.

• Technical fluency in networking including optical, routing, switching, software-defined networks, network function virtualization, network security, load balancing and high availability design.

• A results-oriented mindset.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.