Head of Systems Controls

Position Summary

Leads the development and implementation of internal controls, testing and monitoring programs, policies, and practices to assist business units’ use and implementation of technology pursuant to regulatory requirements.  Works closely with strategy and operations, product management and software engineering to develop, maintain and direct programs, policies, and practices related to the implementation, documentation, and alignment of preventive controls and detective monitoring.  Directs the work of others across the enterprise.  

Essential Duties/Responsibilities

• Build and oversee tools and processes to comply with applicable state and federal laws/regulations within Enova’s systems, products and customer interactions.
• Enhance Enova’s system of preventive controls within and related to its software applications and technology platforms to minimize the risk of non-compliance resulting from technological errors.  
• Enhance, enforce and monitor Enova’s Compliance Framework and High-Risk Change Management Process for Tech and Product changes.
• Support the development of best practices for regulatory change management to ensure appropriate testing and controls are part of the change-management lifecycle.  
• Oversee proactive testing of systems, controls, and processes.
• Identify the need to update or implement new controls given anticipated product/system changes.
• Develop reporting on controls (gaps/opportunities and effectiveness)
• Enhance Enova’s program of detective controls to promote early alerting on compliance risks and errors through the development of automated monitoring.
• Inventory existing monitoring efforts and checks and analyze gaps with business lines and regulatory compliance to identify risk-based approach to supplementing existing monitoring.
• Centralize reporting of ongoing monitoring of customer-impacting systems and operations. 
• Enhance alerting for out-of-compliance events.
• Develop dashboards to visualize adherence to compliance requirements and simplify reporting to business management, the Executive team and the Audit Committee.
• Assist in resolving production incidents that impact customers, with a particular focus on ensuring resiliency and long-term controls to mitigate recurrence.  
• Develop comprehensive reporting for various levels of management to provide understanding of errors, risks, and opportunities for enhancements.  
• Draft and review departmental policies, procedures, and practices to assist in determining compliance risk and reinforce the need for compensating controls. 
• Assist other compliance staff and businesses in compliance-related matters. 
• Recognize compliance, credit and operational risks in the compliance system and business processes.  Conduct root cause analysis, develop solutions and provide recommendations for enhancement.
• Act as a liaison between business units in developing and implementing compliance controls as part of examination findings and follow-up. 

Job Requirements

• Bachelor's degree required.
• Have a knowledge of US consumer financial regulatory requirements and the proven ability to apply that knowledge in financial services
• Excellent written and verbal communication skills. 
• Have the ability to independently perform compliance related research.
• Experience in leading technical change-management.
• Proficiency in various data reporting and visualization tools.
• Working knowledge of systems architecture, software development lifecycle, observability, and change management.  
• Proficiency in translating complex data and analysis into actionable findings.
• Possess strong analytical skills with the ability to make logical and reasoned decisions based on data.
• Have superior organizational and project management skills with the ability to balance multiple deadlines.
• Proficiency and self-sufficiency in G-Suite applications.