Head of Wholesale Client Onboarding Metrics & Analytics

Job Description
The Head of Wholesale Client Onboarding Metrics & Analytics will join the Global Services Finance & Business Management (GS F&BM) organization, leading both strategy and execution of business analytics programs for Commercial Bank and Corporate Investment Bank. This high-visibility role will partner with senior leaders in Finance, Technology, Strategy, and Operations to ensure that high quality, efficient, and insightful reporting and analysis programs are in place to enable strong business performance.
Primary Responsibilities

• Manage a ~10 FTE global reporting/analysis organization. Hire, lead, develop and coach diverse & high-performing teams of data and analytical talent
• Manage a high-volume and high-complexity reporting book of work, leveraging strong project management discipline and strong controls
• Demonstrate a high level of responsiveness and credibility in response to senior management on-going and ad-hoc requests
• Develop a deep understanding of Client Onboarding systems and processes in order to extract insights from data while identifying and recommending transformation and operational efficiency opportunities
• Define, monitor, and report key operational metrics, mining data from available data sources; create a robust documentation suite to clearly articulate data definitions while highlighting data quality gaps for inclusion in Technology and Process Improvement roadmaps
• Accountable for an Executive Management Reports, incorporating key people, productivity, efficiency, client experience, finance, and control metrics. Review in senior manager forums and speak fluently to patterns in observed data
• Provide a high level of responsiveness to executive ad-hoc requests related to process improvement analysis and "what-if" scenario modelling
• Define, design, and manage high priority strategic initiatives with senior level visibility in areas above
• Provides strategic input into business decisions as a trusted advisor

Required Qualifications

• 12+ years of experience within MIS, analytics, business management or consulting roles
• Ability to serve as a strategic business consultant, working with executives to guide improvement of reporting while using new tools to streamline existing processes
• Program management experience with history of leveraging project management discipline to deliver complex initiatives
• Experience developing complex business analysis models by being resourceful, consulting with others and considering alternatives
• Demonstrated ability to set a strategic management reporting vision from scratch
• Outstanding technical skills to access complex data sources to solve problems, with hands-on experience in use of Business Intelligence toolsets and database platforms; examples include Hadoop (SQL-like), Alteryx, Qlik Sense, R, Python, etc.
• Proficiency in Microsoft Suite of products such as PowerPoint, Excel and Visio
• Leads the execution of initiatives/programs; assesses and adapts as needed to ensure quality of execution
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making
• Encourages staff, colleagues, team, and senior management to challenge and improve upon status quo
• Ability to work cross-functionally across the organization, leveraging other teams as needed
• Undergraduate degree in a quantitative field; advanced study a plus

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.