Health Services Assistant

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A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services.

Recognized nationally as an innovative leader in health care, Banner Plans & Networks (BPN) integrates Medicare and private health plans to reduce healthcare costs while keeping our members in optimal health. Known for our innovative, collaborative, and team-oriented approach, BPN offers a variety of career opportunities and innovative employment options by offering remote and hybrid work settings

As a Health Services Assistant you will help support the Clinical Performance Team in a temporary assignment during the annual audit time frame of January 2025-June 2025. You will be requesting and processing medical records from various provider offices via fax, email, and other modalities. This is a fast-paced and deadline process environment. You will work primarily at the Banner Corporate Offices in Tucson with limited remote work possibilities after training completion. Your work week will be 40 hours per week, working day shifts Monday-Friday. Tucson, Arizona residency is required for this role. If this Banner Staffing Services role sounds like the right one for you, Apply Today!

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Banner Staffing also provides RN Bedside Commitment opportunities (formally Banner Travel) which offers 8, 10, or 13-week commitments at facilities in WY, NV, NE, CA, AZ and CO. Learn more at  Show Contact Details 

As a valued and respected Banner Health team member, you will enjoy:
Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Resources for living (Employee Assistance Program)
MyWell-Being (Wellness program)
Discount Entertainment tickets
Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours, and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

POSITION SUMMARY
This position is responsible for optimizing the experience of patients and families who receive care within the hospital and ambulatory care setting. Effectively interfaces and collaborates with providers and staff to identify solutions to care coordination, involving all team members as needed. This position supports the multidisciplinary team with member navigational services through referral from the team or retrospectively from the payer.

CORE FUNCTIONS
1. Researches concerns and provides resolutions to patient’s issues and needs, in collaboration with all team members.

2. This position is responsible for on-going client data collection and documentation in the medical record. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the patient, family, and care givers.

3. Offers assistance with coordinating multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.

4. Provides a list of care gaps to the multidisciplinary team and works to coordinate to close gaps/issues. Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues and social-class barriers.

5. Meets and accompanies the patient and family to their initial appointments with providers before and after acute and post-acute transition.

6. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requir