Health Systems Specialist (High Reliability/Systems Redesign Specialist)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Individual Occupational Requirement (IOR): The 0671 series requires specific education or experience to be met in order to be appointed into a position of this series. You must meet one of the pre-determined Education or Experience Individual Occupational Requirements listed below as set by Office of Personnel Management (OPM).

Undergraduate and Graduate Education in a Major study of hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

Specialized Experience of progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

OR

Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

In addition to the IOR, you must also qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Applying a wide range of advanced practice, theories, and emerging information in health care delivery analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the healthcare systems operations and knowledge of pertinent laws, regulations, policies, and precedents, major issues, program goals and objectives, develop new or modified work methods.
• Resolving problems in workflow, work distribution, staffing, performance appraisal, organizational structure, and/or administration.
• Conducting work in Minitab, Microsoft Visio, Microsoft SharePoint, and Microsoft Access.
• Developing work processes within a Lean Six Sigma and DMAIC (Define, Measure, Analyze, Improve and Control) programs.
• Developing project management plans.
• Utilizing quantitative analysis tools and evaluative techniques such as Control Charts, Hypothesis Testing, Measurement System Analysis, Process Capability Analysis.
• Working knowledge of High Reliability principles and concepts

There is no educational substitution for specialized experience at the GS-12 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Preferred Experience: Black or Green Belt, Change Management; Lean Six Sigma, process improvement; Project management