Health & Welfare Representative

Overview: The Health and Welfare Representative provides essential support to the Welfare Benefits Department by performing routine administrative tasks and assisting participants with general inquiries. This entry-level position is ideal for individuals who are detail-oriented, organized, and committed to delivering excellent customer service. The Representative works under close supervision and follows established procedures to ensure accuracy and efficiency in daily operations. The Health & Welfare Representative position is a full-time position, with a work schedule of Monday through Friday, 8:00 AM – 5:00 PM. Position Functions and Responsibilities: • Open, sort, and distribute incoming mail which will also include emails • Perform basic data entry and update participant records • Take participant walk ins • Assist with photocopying, scanning, filing, and faxing documents • Support the creation and formatting of simple forms using Word or Excel • Help maintain daily insight adhoc reports assigned • Assist with updating benefit plan information under guidance from senior staff • Process participant Enrollment, HIPPA, Beneficiary forms, and assist with form completion • Assist with review and processing of Life Insurance, HRA applications. • On occasion provide general support to the Vacation and Pension Departments (non-PHI tasks), including: • Answering routine participant calls • Checking system records for form submissions • Printing work hour summaries for participants • Verifying receipt of Pensioner Life Verification Letters Required Qualifications and Skills: • Working knowledge in Microsoft applications. • Knowledge of “8x8” telephone system is preferred but not mandatory • Professional appearance and demeanor • Strong telephone etiquette and “people skills” • Excellent written and verbal communication skills, including written communications • Bilingual in English and Spanish preferred, but not required • Proficiency with 10-key by touch • Excellent organizational skills • Ability to multitask in diverse work environment with diverse walk-in clients • 2-5 years of related experience is preferred but not mandatory Job Type: Full-time Pay: $23.66 - $30.29 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Life insurance • Paid jury duty • Paid time off • Retirement plan • Vision insurance Application Question(s): • what is your level of proficient in Microsoft Word and Excel? Can you describe how you've used them in previous roles? • This role involves managing multiple tasks daily. How do you prioritize your work when everything feels urgent? • Do you have experience processing forms related to benefits, such as enrollment, HIPAA, or life insurance applications? • What interests you about this position and working in the Welfare Benefits Department? • Please share how you heard about this opportunity and let us know if you were referred by someone within the organization. Ability to Commute: • Los Angeles, CA 90071 (Required) Work Location: In person