Healthcare Billing Specialist

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them. 

As a Healthcare Billing Specialist you will be responsible for all revenue operations activities from benefits verification to payment collections. This position will report directly to the Associate Manager of Billing and will work closely with other functional areas in the department including customer success to promote the highest level of patient satisfaction. You will be joining a team that is highly collaborative, supportive, and adaptable. 

• Within one week, be able to understand the full revenue cycle including learning processes, adapting tools, and become familiarized with revenue workflow
• Within two weeks, be able to communicate directly with clients and providers answering and resolving billing/claim issues; dive into claims submission and research rejected, incorrect or outstanding claims and/or patient issues
• Within one month, be able to see positive accounts receivable collection improvements through blank payment posting, working outstanding AR and charging outstanding cost share in the charging queue.
• Within two months, be able to see positive revenue workflow efficiency with company goal to increase collections rates between 92-95% as an individual contributor

• Review client benefit verification responses
• Handle client and provider billing inquiry escalations and post payments
• Reprocessing and submitting insurance claims for payment
• Collaborate with Customer Operations (Wellness Coordinators) and Provider Success Teams 
  

•  Knowledge of insurance plans and contractual arrangements affecting payments
• 1+ years of direct customer service in the healthcare industry or related field
• Insurance collection experience (benefit verification, billing and collection, appeals.) 
• Demonstrated accounts receivable experience
• Comfort and interest in working in a fast-paced, ever evolving environment
• Intermediate Excel skills

• Demonstrated success in revenue-cycle innovation
• Experience in a start-up environment
• Self-motivated and driven 

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly
• Bucketworthy: Don’t let your bucket leak 

Our Benefits 

The anticipated pay rate for this role is $21.64/ hour. Actual compensation is based commensurate with qualifications and experience.  

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.   

Our benefits include:

• Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options. 
• Therapy coverage benefits to enable our employees to get the care they need
• Generous PTO increasing based on years of service, company paid holidays
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
• Eight weeks of paid parental leave 
• Competitive market salary, up-to 4% salary company match on 401K 
• Pet insurance through ASPCA 

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.