Healthcare Call Center Associate

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Healthcare Call Center Associate in NJ

Pay Rate is $17.50 an hour

Training: 9:00AM-5:30PM EST for 5 to 6 weeks

Would you enjoy being part of a team that makes a difference in people’s lives & do you love helping people solve complex problems and delivering solutions?

Conduent has plenty of growth opportunities within the healthcare team health benefits for you and your family including medical dental and vision paid time off after 180 days of employment and we also provide you with computer equipment.

Responsibilities for Remote Call Center Representative:

• Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude.
• Manages 30-100 interactions per day including inbound and outbound calls as well as processing form requests. Examples of interactions include product orders and updates status of deliveries and resolving call inquiries.
• Proficient with computer software and the ability to navigate multiple systems.
• Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
• Assist callers with questions such as the following:
  • Can you tell me about the eligibility requirements for this program?
  • What is the status of my enrollment/Order?

Requirements for Remote Call Center Representative:

We’re looking for people with a passion for helping others natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus but not required. To be successful in this role you will have:

• Ability to Type 20 WPM and successfully complete customer service assessment.
• High school diploma GED or college degree
• 1-2 years of call center experience required (pharmaceutical strongly encouraged to apply!)
• Work Location: Remote in NJ
• Ability to successfully complete a mandatory paid training program with 100% attendance
• Successful completion of background check is required for this position.
• Must have flexibility to work any shift assigned between the hours of operations of 9:00am – 6:30pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week.

Equipment and workspace requirements:

• You must have a home internet connection of 25 Download and 15 Upload Speed (you may do a quick check through speedtest.googlefiber.net )
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a quiet workspace free from distractions.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

1. Apply to the role and provide your basic profile information (2 minutes)
2. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
3. Complete a typing test (2 minutes)
4. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

• For the typing test and assessment you will need to have access to a computer with a keyboard. If you do not have access to one at this moment please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops library shipping stores or just search for “public computers near me”. Once you access to a computer you can login to your account and complete the application process.
• If you do not complete all the steps we will send you an email reminder. If you don’t hear from us please check your spam folder for messages from the recruiting team.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical dental vision) a consistent work schedule paid training and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We are currently hiring in the following geographies:
States: NJ

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.50/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link completing the accommodation request form and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .