Healthcare Customer Care Coordinator

At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills empathy and care for each person you speak with?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ?

JOIN OUR TEAM TODAY!

We are hiring Project-Based Customer Service – Healthcare Prescription Benefits Specialist who will support US based customer’s prescription benefits questions and concerns regarding their claims deductibles coverage and more. You do not need a background in healthcare or insurance just a passion for learning and a desire to understand concerns provide solutions and make an impact on the lives of others.

RESPONSIBILITIES:

• Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
• Provide information about their insurance coverage what is included in the customer’s benefit plan addressing copays and assisting with coverage determination.
• Handle prescription refills order status updates and tracking.
• Educate customers on online self-service for updates and help troubleshoot these self-services.
• Empathize and resolve concerns to simplify the customer’s healthcare experience.
• Navigate through multiple computer applications with speed & accuracy.
• Adapt to learn new call types when business needs change & flex support in those areas.

WORK AT HOME REQUIREMENTS:

• High-speed internet with at least 10 mbps download speed (No Satellite Wi-Fi or Cellular/Wireless carrier hotspot or internet services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC mouse keyboard etc. to use on your network)
• Dedicated quiet & secured workspace with no distractions
• A USB Wired headset with noise canceling microphone.

ADDITIONAL REQUIREMENTS:

• 18+ years old & high school diploma/GED
• Entry-level position with a minimum of 6 months customer service experience
• Customer focused personality & desire to help people.
• Professional positive attitude & courteous telephone etiquette
• Full-Time schedule availability to meet business needs (Includes evenings and weekends)
• Willing to submit a drug test and background check.

BENEFITS & PERKS:

• $14-$15 per hour + overtime during peak needs
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Paid Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills education experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally if an employee is currently on any type of performance improvement review the employee will be considered ineligible for an open position.

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice chat email and social technologies. More than 11000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity sex marital status sexual orientation disability military/veteran status citizenship status genetic information or any other characteristic protected by applicable federal state or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected] .