Help Desk Analyst

Company:

CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.

Qualifications:

• 1-3 years of experience working in a Help Desk Analyst capacity
• Understanding of networks and experience handling connectivity issues remotely
• Minimum 1 year of experience with Office 365 administration
• Functional understand of Virtual Private Networks
• Possess phenomenal communication skills

Responsibilities:

Care Harmony is seeking a Help Desk Analyst to support about 200 end users and resolve tier 1 technical issues. Responsibilities include but are not limited to troubleshooting hardware, resolving network connectivity issues, and customer service skills. This candidate will receive personal specialized training and have access to a mentor providing them with exponential career growth opportunity.

Education:

Associate degree in Computer Science, Data Processing, or related field

Comptia A+ and Comptia Network+ Certifications are a plus.

Microsoft desktop support Certifications are a plus.