Help Desk Analyst

Job Description

Title: Help Desk Analyst, Jr.

Contract/Location: NRESS, Arlington/Crystal City, VA

Essential Duties and Responsibilities: The Help Desk Analyst supports the NASA Solicitation and Proposal Integrated Review and Evaluation System (NSPIRES) Help Desk by providing assistance and technical support to both external (proposing and reviewer community) and internal (NASA and contractor) users of the NSPIRES system. Additionally, the Help Desk Analyst provides IT support during NASA peer review panel meetings.

Primary Duties:

• Provide problem determination, troubleshooting and resolution for escalated customer service calls and emails.
• Provide support and troubleshooting to external (proposing and reviewing community) NSPIRES users.
• Provide support and to internal (NASA and contractor) NSPIRES users.
• Log calls and emails accurately and completely document incident information.
• Support IT needs for both in-person and virtual peer review panel meetings.
• Be able to quickly resolve IT problems as they arise.
• Travel to off-site meetings both in the DC metro area and around the country.

Requirements

Required Education/Experience/Skills:

• High School Diploma or GED and 5 years' experience or equivalent combination of higher degree and experience.
• Excellent customer service skills and attitude.
• Knowledge/experience in setting up and networking PC and Macs in a local server environment.
• Knowledge/experience in setting up and providing support for WebEx, MS Teams, and Google Workspace.
• Basic A/V knowledge and experience with microphones projection
• High degree of communication, organization and multitasking skills.

Physical Qualification(s) Required:

• Ability to use a computer.
• Ability to run cabling.
• Ability to lift 70 pounds.

Mental Qualification(s) Required:

• Ability to multitask.
• Ability to communicate effectively (written and verbal).
• Ability to work with a team or independently as required.

**COVID-19 Vaccination Requirement Statement

The COVID-19 vaccination requirement in Executive Order 14042 and FAR 52.223-99 is currently not effective. But please note that if those or other related requirements become effective, positions will require successful candidates to obtain and show proof of COVID-19 vaccination(s). ASRC Federal is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.