Help Desk Analyst

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in an industry projected to double over the next five years. Organizations like McDonalds, Nike, Unilever, and Rite Aid rely on Limble every day to streamline, operationalize, and improve their maintenance programs, all while empowering their employees.

What sets us apart? Our software is easy to use, and we truly care about the success of our customers. They see us as a partner rather than just another vendor due to a relationship built on trust. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for an IT Help Desk Analyst to work closely with every department in our growing organization. In this role, you will make an impact each day by assisting our employees with any technology-related questions and will work directly with a team of systems and operations professionals. You'll be successful in this role if you are passionate about IT, systems, and learning, love taking on challenges, and want to contribute to the expansion of a high growth startup.

What you'll do as a Help Desk Analyst:

• Provide assistance to Limble's growing team of employees in all things IT
• Perform remote troubleshooting of computers and systems
• Identify and suggest possible improvements on procedures and systems
• Support the employee onboarding and offboarding process
• Develop familiarity with Go-To-Market SaaS tools and act as a resource troubleshooting errors, answering capability questions, and ensuring user and data integrity

Requirements

• Passion for all things IT/Systems
• Strong Customer Service Ethos
• Windows/Mac troubleshooting skills
• Understanding of systems like O365, Hubspot, VoIP, G Suite, Slack, Zoom, and other SaaS platforms
• Self-starter with a high degree of motivation and ability to thrive in a high growth organization
• Strong organizational skills with an emphasis on multi-tasking and prioritizing workloads
• Strong understanding of cloud-based/web technologies
• Ability to troubleshoot and communicate with individuals of various levels of computer skills
• Attention to detail & quality
• Ability to create clear process documentation
• Strong business acumen and demonstrated ability to apply systems thinking to solve problems and improve the performance of complex projects

Additional Skills - Nice to Have:

• Basic PowerShell / Bash scripting is a plus
• Ability to create clear process documentation
• Knowledge of security frameworks like SOC2, ISO 27001
• Programming experience, or the desire to learn, as you assist integrating data passback via system APIs

Benefits

• Fully remote role
• Health, Dental, Vision, and Life insurance
• Unlimited paid time off
• Paid parental leave
• 401k with company match
• HSA with company match
• Stock options
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there's no such thing as a perfect candidate. Limble's company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you're results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we'd love to hear from you. At Limble, we value our amazing culture over any skill that someone can offer.