Help Desk Associate - WMS experience a plus - Remote

Help Desk Associate

JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world. JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization. Offering an exceptional work environment and exciting technology for the right candidate!

Jasci is a 100% virtual company.

Essential Responsibilities of the Help Desk Associate:

- Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers.

- Guides clients through corrective steps when able.

- Improves client communication by writing and maintaining documentation in ticketing systems.

- Improves system performance by monitoring, identifying problems and recommending changes.

- Identifies and escalates issues according to importance.

- Acts as initial liaison with a client and offers top notch communication to resolve issues.

Requirements

Skills:

- Excellent communications skills in English and preferably one additional language

- Experience utilizing ticketing system.

- 3+ years' experience as a Help Desk associate in a software company

- Warehouse Management experience is a plus.

- Ability to work independently with little daily instruction.

Education and Experience:

BS in Computer Science or related degree is a plus but not required.

Benefits

Great Benefits package and competitive salary