Help Desk Specialist

We're looking for a Help Desk Specialist with at least five years of experience to coordinate the information technology laptop delivery and clawback of 180 laptops. The position requires a balance of technical knowledge of laptop deployments using InTune and SCCM along with strong task management.

Requirements

Responsibilities

Assist in the project planning for the laptop deployment for the Division of Banks.

Responsible for all preparation needed to deploy the 180 DOB laptops (tagging, inventory, Intune documentation)

Responsible for coordinating the effort with Division of Banks staff and with IT.

Responsible for the claw back and return of all leased Division of Banks laptops.

The contractor should have experience managing laptop deployments and coordinating the return of leased equipment.

Experience supporting desktop operating systems and technologies and supporting Azure MFA, InTune & SCCM.

Familiarity with Powershell scripting a plus.

Qualifications

An ability to communicate effectively orally and in writing, ability to write concisely, to express thoughtclearly and to develop ideas in logical sequence.

A working knowledge of the types, concepts, techniques and applications of Information Technology.

A working knowledge of the capabilities and limitations of computer hardware and software.

A working knowledge of cybersecurity best practices

An ability to work independently and in a team setting with others professionally and respectfully.

An ability to analyze and determine the applicability of Information Technology to draw conclusions andmake appropriate recommendations.

An ability to adjust to changing situations to meet emergency or changing program or productionrequirements.

A working knowledge of Microsoft Active Directory Services, Exchange Services, Operating Systems andOffice Suite including MS Teams

An ability to anticipate and analyze difficult situations and take corrective action to prevent problems fromreoccurring.

Experience with various networking technologies.

An ability to complete assignments as directed and on time