Help Desk Specialist

Clenera is the US-based subsidiary of an international renewable energy developer, Enlight Renewable Energy (Nasdaq: ENLT). We look for people who value respectful cross-functional collaboration with partners internally and externally. Our company culture is at the core of everything we do, so you'll regularly find Caring, Committed, and Courageous individuals throughout the organization. We are on a pursuit to truly change the world through acquiring, developing, building, and managing utility-scale solar farms and energy storage facilities throughout the United States. Clenera has a current operating portfolio of 1.6 GW and an additional 14 GW in production. Are you ready to change the world with us?

ABOUT THE ROLE

The Help Desk Specialist provides desktop support and troubleshooting to employees, as well as assists in maintaining computer systems and networks. You will be responsible for setting up our new employees with their IT assets, as well as auditing pieces of IT throughout the organization.

WHAT YOU'LL DO

• Set up and maintain computers, associated hardware, and necessary peripheral devices.
• Install and configure appropriate software and applications according to specifications.
• Provide desktop support and guidance to users on how to operate new software/computer equipment (both Mac and Windows).
• Respond to user help tickets and perform troubleshooting to diagnose/resolve problems.
• Organize and schedule upgrades and maintenance without interrupting daily office work.
• Ensure security and privacy of networks and computer systems.
• Maintain records/logs of repairs, fixes, and maintenance schedules.
• Collaborate with individual department, as well as cross-functionally with other departments within the organization.
• Maintain organizational excellence in terms of project timelines and deliverables.
• Demonstrates the Clenera Core Values of Caring, Committed, and Courageous.
• Other duties as assigned.

Requirements

• Education: Associate degree or pursuing a degree in computer science or a related field.
• Experience: Prior experience in customer service or IT support preferred.
• Technology: High level of proficiency with Microsoft Office Suite, and an ability to learn company-specific software programs, tools, processes, and machines.
• Skills/Attributes:
  • Ability to independently problem solve.
  • Detail-oriented with a high degree of accuracy.
  • Effective verbal and written communication skills.
  • Aptitude to learn a variety of technologies to support the business.
  • Strong interpersonal skills.

Benefits

• Clenera pays 100% of employee and dependent premiums for a suite of medical, dental, and vision coverages.
• Hybrid Work Environment (Minimum 4 days in the office)
• HSA and FSA Plans Available
• Employee Assistance Program
• Retirement Plan with Employer Match
• Life Insurance (Basic, Voluntary, and AD&D)
• Paid Time Off (Vacation and Public Holidays)
• Incentive Pay Plan

*Recruiting agencies, we are not currently accepting unsolicited referrals for this or any open role. We will not pay any fee associated with unsolicited referrals.

At Clenera, LLC, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sex, sexual orientation, age, veteran status, physical or mental disability, or any other basis protected by state or federal law.