Help Desk Specialist

Job Description

One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.

PRIMARY RESPONSIBILITIES

• Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.

• Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.

• Provide technical support for all Central Office Staff either in person or over the phone.

• Use Help Desk software to log, monitor and close end user support tickets.

• Becomes proficient with Help Desk software and tools to perform daily duties.

• Participate in onboarding process.

• Walk users through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)

• Install computer peripherals for users.

• Follow up with users to ensure issue has been resolved.

Qualifications

• Minimum Associate degree or related field

• Must have these certifications: A+, N+, CCNA

• Experience working with the Microsoft Windows PC platform and network experience

• Written/Verbal communication proficiency in the English language

Additional Information

All your information will be kept confidential according to EEO guidelines.