Help Desk Specialist

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. 

Roles and Responsibilities:

• Windows Server 2019 support
• Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
• This Desktop Support Specialist will handle level 1 & 2 tickets
• Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
• Keeping systems updated with patches from SCCM
• Hardware support (desktop and laptops; printers; scanners)
• Meeting and conference support
• Active Directory account management
• Email account management
• IT policy support and implementation
• IT Security – patching, incident reporting, security processes
• Additional duties as assigned

• 2-3+ years of Service Desk/Help Desk support experience
• Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email
• Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
• Windows Active Directory experience: user accounts, workstation accounts, groups, policy
• Windows PowerShell

SID (www.sidonline.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. SID is an Equal Opportunity Employer.

Some of our competitive benefits include:

• Medical and dental coverage
• 401k plan with employer contribution
• Paid holiday, vacation, and sick leave
• Metro-check program

• Tuition reimbursement