Help Desk Specialist

Help Desk Specialist

At Farmers Mutual Hail (FMH), our mission is simple: protect the livelihoods and legacies of America's farmers through the complete farm insurance solutions we offer. As America's Crop Insurance Company™, we're headquartered in the U.S. and have been owned by the farmers we insure for over 125 years.

As a Help Desk Specialist at FMH, you'll support our busy IT department by providing great customer service while troubleshooting and resolving tickets.

BENEFITS:

Our employees appreciate our family-oriented culture, and we make sure their benefits reflect that. In addition to a competitive salary and bonuses, medical/dental/vision plan, 401(k) plan with a generous company match, you will be eligible for benefits such as:

• Hybrid work schedule, after trained
• Paid parental leave
• Caregiver leave
• Employee appreciation events
• Employee Assistance Program (EAP) for support when you and your family need it
• On-site cafeteria and fitness center

REQUIREMENTS:

To be considered for this role, you'll need the following:

• Experience: Up to one year of job-related experience. December 2022 graduates are welcome to apply.
• Education: Associates degree preferable in a technology-based major.
• Skills: Strong PC application support skills required, such as basic knowledge or Windows, Microsoft Office, and print drivers. Strong customer service skills and computer aptitude necessary along with the ability to analyze and troubleshoot issues is a must. Must be able to work independently.

RESPONSIBILITIES:

• Answers incoming calls and troubleshoots internal and external client issues.
• Documents, tracks, and monitors issues to ensure a timely resolution.
• Researches methods and procedures and then proposes new business practices. Creates new documentation when applicable and keeps all existing documentation up to date.
• Creates, updates, and maintains user rights in FMH systems.
• Understands and applies Information Technology department standards and Help Desk department processes and procedures.
• Assists with special projects (office set ups, desk changes, company event setups, audio-visual assistance) as needed.

Does this sound like a good fit for you? Apply today through our website!

This position is not eligible for sponsorship for work authorization by Farmers Mutual Hail Insurance Company of Iowa. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Farmers Mutual Hail Insurance Company does not discriminate in employment (EOE). All qualified applicants are encouraged to apply.