Help Desk Specialist

Position Summary

Avineon is seeking a Help Desk Specialist to add to our dynamic team of IT professionals. We are seeking a qualified candidate with at least three years of experience in end user and help desk support. The successful candidate will support our client's users with tier 1 and 2 ticket requests for IT assistance.

Duties & Responsibilities

• Respond to and resolve tier 1 and 2 user requests for IT support. Requests may be made in person, by telephone, or email. User assistance requests which cannot be resolved shall be escalated to a subject matter expert for tier 3 support.
• Perform troubleshooting to diagnose and resolve problems (e.g., repair or replace parts, debugging, etc.)
• Log all requests and resolution status in a designated system.
• Perform administration services such as creating, changing, and deleting end-user accounts.
• Install, configure, set up, and troubleshoot all hardware and software components with existing systems and other system interfaces, and test for system functionality.
• Reconcile documentation for equipment issues and returns.
• Update and maintain hardware asset management list for end user laptops and workstations and report any discrepancies.
• Identify computer or other equipment shortages and report needs.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Provide user support for configuration and administration of specialized technologies as identified by the government.
• Organize and schedule upgrades and maintenance.
• Apply appropriate security measures consistent with approved security standards.
• Manage and Support Microsoft 365.
• Recommend technical standards and policies and solutions as needed.

Education - Experience & Skills Required

• Bachelor's degree in computer science, information systems, engineering, or relevant field experience.
• Minimum of three years of proven experience supporting users as an IT Specialist/Technician.
• Certification as IT Specialist/Technician is preferred (e.g. CompTIA A+, Microsoft Certified IT Professional).

Location:

• Washington, DC

Avineon, Inc. is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, national origin, age, disability, genetic information, or veteran status.