Help Desk Specialist I

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $18.00 - $21.15 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide high touch customer service via phone or ticket for all Commerce Bank employees. This position is critical to the retention and growth of the business lines supported.

Work Schedule: Monday - Friday, 8AM - 5PM

Essential Functions

• Provide high touch customer service that reflects empathy and a positive attitude when responding to customers questions and requests via phone/ticketing system
• Provide appropriate guidance and accurate information to customers for technical issues, hardware/software questions and property service inquiries
• Provide timely responses and meet Service Level Agreements (SLAs)
• Research and partner with internal business partners to find technical answers when needed
• Assist in helping customers walkthrough processes to ensure that the system/application is functioning for intended purposes
• Take the initiative to understand best practices and correct process to best assist customers with questions
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Ability to retain information and apply details to future situations and exercise sound judgement when making decisions
• Technical skills with Extensive experience working with different operating systems including Windows and Mac OS
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel PowerPoint and Outlook

Education & Experience

• Associate's degree or equivalent combination of education and experience preferred
• 1+ years customer service experience required
• 1+ years technical support or call center experience preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Help Desk Specialist I job and contemplates a wide range of factors that are considered making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $21.15 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

#LI-Hybrid

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time