Help Desk Specialist - Part Time

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, embracing the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.
Position at Saatva
Saatva is searching for an enthusiastic and detail-oriented entry-level Helpdesk Specialist to provide remote support for our team during weekend shifts. In this role, you will help resolve technical issues and ensure seamless operation of key platforms, including Okta, Google Workspace, Slack, and payment systems. You’ll deliver exceptional customer service while troubleshooting and resolving a variety of IT-related problems.

This is a fantastic opportunity to develop your IT skills, support critical systems, and grow within a supportive team environment.
What You Will Do

• Serve as the first point of contact for IT support during weekend hours (9AM-10PM EST) via email, chat, or phone.
• Troubleshoot and resolve issues related to:
  • Okta (authentication and SSO)
  • Google Workspace (Gmail, Drive, Docs, Sheets, etc.)
  • Slack (collaboration and messaging)
  • Payment systems (PayPal, Authorize)
• Escalate unresolved issues to higher-level support teams when necessary.
• Document issues and resolutions in the IT ticketing system.
• Proactively identify recurring issues and recommend process improvements.
• Maintain a high level of professionalism and deliver superior customer service.

What You Need

• 1–3 years of experience in IT support or a similar role.
• Familiarity with Okta, Google Workspace, Slack, and payment systems.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience supporting remote teams.
• Basic knowledge of IT ticketing systems or help desk tools.
• Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus.

The hourly rate for this position ranges from $18.00 to $20.00, based on the candidate’s prior experience and qualifications.
Sound like a good fit? We'd love to speak with you!
Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.
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