Help Desk Support

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

This role supports the use of our technical infrastructure. Responds to technical assistance requests, diagnosing and resolving hardware and software issues, and maintaining effective communication with team members and management. Responsible for print room operations, including inventory management, and staying updated on system information and changes.

Essential Duties/Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Data entry functions when needed
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Perform special tasks as directed by senior technical management
• Responsible for all print room operations, including paper and toner inventory
• Stay current with system information, changes and updates
• Meet objectives & goals set forth by management

Required Skills/Abilities:

• Requires lifting & moving 50lbs (computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper)
• Excellent communication skills are a requirement as well as being a team player
• Friendly & professional demeanor.

Education and Experience:

• Troubleshooting technical problems
• All Windows Desktop operating systems
• All Microsoft Office product suites
• Basic Networking concepts and technologies (DHCP, DNS, TCP/IP)
• Remote access technologies (VPN, terminal services)
• Basic Active Directory administration
• VMWare virtualization
• Basic Exchange administration
• Basic Linux knowledge
• A high school diploma or GED is required

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.