Help Desk Support- 3rd Shift

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! 

Wachter is accepting applications for a 3rd shift Helpdesk position. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management technical and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Teladoc & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings.

Requirements:

• Highschool Diploma or equivalent required.
• 1-year of voice, data, security, or electrical field experience.
• Local to the Lowell office
• Able to work evening shifts: 10PM - 7AM Sunday through Thursday in office, with occasional OT available. 
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Knowledge of Analog / IP CCTV, Access Control and or Alarm.
• Must type at least 40 WPM.
• Cisco, Juniper, March, or Verint knowledge a plus
• Experience with Network switch programming.
• IP camera programming experience.
• Manufacturer certifications.

Responsibilities:

• Capture data from projects including check in/out times, time on site, and validating work completion documentation.
• Provide trouble shooting support to field techs via phone system calls, and emails.
• Implement, change, and create processes for different project needs when the arise.
• Configure and program hardware remotely.
• Ability to execute and or create programs and scripts.
• Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
• Assist with any other technical needs that we can meet for the teams as they arise. 
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.