Help Desk Support

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

As a Customer Service Representative your role will be to support day-to-day service delivery ensuring compliance with operational metrics and quality standards. You will utilize strong communication skills to effectively engage with external customers and demonstrate flexibility to work in different shifts as required. Your role will also be to collaborate with the operations team to implement process improvements ensuring consistent and efficient service delivery. As a Customer Service Representative you will contribute to transformation initiatives under the guidance of senior team members.

Your Role and Responsibilities :

• Receive help requests from the client and suppliers and provide support in designated language(s)
• Distributing more complex tickets to Procurement Coordinators
• Consult knowledge database teamroom for guidance in responding to clients questions
• Review requisition requirements create purchase orders from them
• Work efficiently with requester/client for additional information or any questions
• Working knowledge of Oracle application and transactions
• Knowledge of all client specific processes and procedures

Required Technical and Professional Expertise

• Apply strong oral and verbal communication skills
• Apply collaboration/teaming techniques
• Perform time management
• Apply Knowledge of Business Organization and Processes Work instructions
• Apply customer satisfaction skills
• Apply client facing skills

Preferred Technical and Professional Expertise
None