Help Desk Support Specialist

Help Desk Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: NACI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You'll Get to Do:

CACI is seeking a Help Desk Support Specialist to support the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. As a recognized authority, the Help Desk Support Specialist supports users with an array of technology issues and network access problems that may be reported/requested through a telephone call or by email. REMOTE

More About the Role:

• Provides customer service and translates technical findings into the Service Center application.
• Provides 100% telephone support for local & remote customers using Windows /Office SLA environments.
• Provides troubleshooting support for general networking, wireless, Outlook & printer issues.
• Provides troubleshooting support for desktops, laptops, tablets, Smartphones, iPhone or iOS device, Apple/Mac, Blackberries and emerging technologies.

You'll Bring These Qualifications:

• Typically requires high school diploma or equivalent
• 1+ years of experience triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls
• 1+ years of experience serving in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc
• 1+ years of experience providing desktop support and server assistance in a Microsoft Windows and Microsoft Office environments
• 1+ years of experience performing troubleshooting and supporting software including issues due to service packs and hot fixes for approved systems and devices. Support encompasses desktops, laptops, tablets, smartphones, iPhone or iOS device, Apple/Mac, Blackberries and other emerging technologies
• 1+ years of experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Software knowledge/experience with Active Directory, remote desktop, VPN, SecurID, Internet Explorer, Adobe
• Desired knowledge in Citrix, Microsoft Teams, Smart Card/CAT card support
• Effective written and verbal communication
• Must be able to obtain a NACI clearance

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.