Help Desk Support Specialist

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

Octo an IBM company is an industry-leading award-winning provider of technical solutions for the federal government. At Octo we specialize in providing agile software engineering user experience design cloud services and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times Octo is an employer of choice!

You…

As a Help Desk Support Specialist at Octo you will join a program support team for a high priority mission-critical application at the Transportation Security Administration. You are comfortable working side by side with software engineers product managers designers and clients to provide quick accurate resolution to user issues. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement making thoughtful suggestions for areas of process enhancement. You must have a passion to maintain secure high-quality reliable support and available software solutions and are a proactive fast learner.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking agile design principles and that solutions are built in collaboration with not for our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

You will be working on a high-profile program supporting mission-critical application program the Transportation Security Administration (TSA). Your team on the program will have in direct contact with end users of TSA mission critical applications with 24x7coverage.
Clearance : Ability to obtain and maintain a Public Trust is required. Active TSA clearance strongly preferred.

Required Technical and Professional Expertise

• Bachelor’s Degree in information systems Computer Science or related field required OR 4 years of demonstrated work experience in the specific field.
• Must have at least 5 plus years of related cyber security experience preferably for a Federal or government agency.
• Strong conceptual understanding of how and when to apply NIST SP 800-53 (Revision 5) security controls for information systems.
• Must have 3+ years of hands on experience working cloud-based systems (SaaS and/or PaaS) through the FedRAMP authorization process (RMF Steps 1-5 and ideally step 6 (Continuous Monitoring)).
• Working knowledge of the software development life cycle (SDLC) for SaaS applications
• Excellent professional verbal and written communication and technical documentation skills.
• Ability to read technical documentation and identify alignment and/or conflict with process requirements and policies. Ability to translate these findings into customer communications along with action-items to resolve potential issues.
• Ability to prioritize and work on multiple projects and initiatives simultaneously and adapt to changes in requirements priorities and deadlines.
• Strong analytical and organizational skills to include strong attention to detail.
• Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
• Superb soft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with external teams
• Must be able to use a computer.
• Must be able to obtain a government security clearance.
• Must be eligible to work in the United States.
• Must have fast and reliable internet service that allows for effective telecommuting.
• Clearance: Ability to obtain a Public Trust security clearance.

Preferred Technical and Professional Expertise

• Experience supporting Department of Veterans Affairs (VA) and/or other Federal organizations.
• Experience working with Enterprise Mission Assurance Support Service (eMASS) or similar cybersecurity management tools.
• Prefer industry-recognized certifications such as Certified Information Systems Security Professional (CISSP) or Certified Authorization Professional (CAP) or Certified Ethical Hacker (CEH).
• Experience working within a combination Waterfall-Agile hybrid methodology (“Wagile”).