Help Desk Team Lead

Tom James is the world’s largest manufacturer and retailer of made-to-order clothing and the engine behind one of the most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—controlling the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality.

Qualifications

Help Desk: 5-6 years (required)

Experience: Windows & Chromebook support, Exchange/Outlook support, Printer support (required)

Experience: Citrix/virtualization exposure, VoIP exposure, Apple exposure (desirable)

Benefits

• Health insurance
• 401(k)
• 401(k) Match
• Vacation
• Holidays
• Paid Time Off

Full Job Description

This is a Full-Time position with the largest custom clothiers in the U.S. In this role, you will be providing help desk support for our sales professionals, office & manufacturing staff around the world. You will have the freedom to solve hardware, software, networking and phone system problems before escalation. If you have strong troubleshooting skills, administrative abilities and enjoy helping customers solve technology related issues then this is a great opportunity for you.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Setting up Windows computers, Chromebooks, Apple iPads for users according to company standards.
• Assist in installation of computers and printers on the LAN.
• Provide a high level of service to end users requesting support or reporting trouble tickets.
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• Troubleshoot technical issues in: Windows, Exchange/Outlook, Cloud printing, Citrix, Apple devices & LAN issues.
• Responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, phone systems as well as network and systems troubleshooting
• Tom James Company - Franklin, TN 37067