Help Desk Technician

Ardmore Roderick is a full-service civil engineering firm providing infrastructure design, construction services and program management to a variety of agencies. Headquartered in Chicago, we have offices in Champaign, IL, Orlando, FL, and Philadelphia, PA. Ardmore Roderick was recently named by Crain’s Chicago as one of the fastest growing companies in the Chicagoland area.

Our Mission: “We advance the design and construction of critical infrastructure and the built environment to improve communities.”

We Value:

· Our team - Our team’s safety, experience, and professional development is our top priority.

· Excellence - Our clients receive best-in-class service and innovative solutions.

· Diversity & Inclusion - Diversity is a cornerstone in everything we do. Whether among our team or within the community, we advocate for inclusion and equality.

· Innovation - We look for ways to move people forward through thoughtful engineering.

· Our Communities - We not only pledge safe engineering solutions, but we also work with our neighbors to strengthen our bond and provide for the future.

The Help Desk Technician is an onsite position that will support inbound tickets and phone calls from our employees in all locations including our remote workforce. Duties include supporting user’s hardware (desktops, laptops, tablets, mobile phones and printers) and software requests in person and over the phone, email or web; creating/tracking/resolving/closing tickets, installing and provisioning new hardware and software.

Qualifications for Help Desk Technician:

• 1 year of experience working in a help desk or similar role (2 years preferred)
• College level courses in IT and/or certification preferred
• Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, CompTIA Network+ OR possessing the drive to achieve professional IT certifications applicable to the services and solutions used by Ardmore Roderick
• Knowledge of Microsoft products including Windows server and desktop OS, MS Office and Windows Networking
• General knowledge of Microsoft Office 365 including basic administration tasks (like user management, password resets)
• General knowledge of MS Active Directory (traditional and Azure) – including onboarding new computers and/or users
• Self-motivated with the ability to multi-task in a fast-moving environment
• Strong organizational and customer service skills
• Excellent oral communication skills
• Solid diagnostic and troubleshooting skills of technical issues

Responsibilities for Help Desk Technician:

• Manage Help Desk tickets in a timely manner
• Respond to employee issues via phone, email and computer chat
• Provide Employee assistance
• Document employee interactions
• Run diagnostics to resolve employee reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with employees to ensure issues are resolved

Additional knowledge preferred:

Zendesk ticketing system

Experience with Linux, VMware, Cisco, Palo Alto networking

Knowledge of IP telephony
 

We strongly encourage you to apply even if you don’t meet all of the job requirements. If you are looking for the opportunity to gain invaluable experience and thrive in a collaborative environment, this may be the position for you. Ardmore Roderick offers a competitive salary and benefits package as well as the opportunity to significantly affect the development of our rapidly growing firm. Benefits package includes health insurance, dental insurance, vision insurance, 401k match, life insurance, disability insurance, flexible spending accounts, health savings account, paid holidays, PTO, paid maternity leave, and employee assistance program.

Ardmore Roderick is an Equal Employment Opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability status, protected veteran status, or any other characteristic protected by local, state, or federal law. Ardmore Roderick participates in E-Verify.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Please reach out to us if you require reasonable accommodation in responding to a job announcement, interviewing, or otherwise participating in the employee selection process.