Help Desk Technician

Helpdesk/Desktop Technician

ECLERX CUSTOMER OPERATIONS

LOCATION: Fayetteville, NC - USA

TYPE: Fulltime Contract

EXPERIENCE: Proven working experience as a Helpdesk/Desktop Technician

EDUCATION: Information Technology or relevant field

DEPARTMENT: Call Center

Position Summary:

 IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.

Primary Responsibilities

• Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Contribute to improving customer support by actively responding to queries and handling complaints
• Own and execute IT asset movement
• Ability to install and troubleshoot All in One and Laser Printers

Knowledge, Skills, & Experience Requirements

• Proven work experience as a Helpdesk/Desktop Technician.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer service oriented with a problem solving attitude.
• Teamwork skills.

ABOUT ECLERX

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

ABOUT ECLERX CUSTOMER OPERATIONS

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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