Help Desk Technician

GENERAL SUMMARY:
The Help Desk Technician is part of a team that provides high-touch support to the internal clients at CRSP. This position will triage, resolve, and route employee requests that require escalation in a timely and accurate manner. They are expected to resolve a majority of issues upon first contact providing the highest-level support.
PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensuring triage tickets are being processed for first level trouble shooting
• Password resets
• PC restart being able to physically restart desktops
• Handling all accessory requests such as web cam, headset, mouse, etc.
• Conference room technology assistance when needed
• Being part of team projects that are mentored by leads
• Hardware swaps, E-waste, and basic software deployment using Desktop Central
• Experience with handling new pcs and Chromebook/boxes
• Office setup for new employees
• Packaging for shipment, Inventory, and SysOps Deliveries
• Being available to be in office for Monday tape pickup
• Fixing and being point of contract for Printer issues
• Ewaste - desktops, laptops, Chromebook/boxes

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:

• High School Diploma/GED + 1 year experience in Level 1 support or Associate's degree
• Junior level experience, just starting in IT - team member will help mentor
• Excellent problem-solving skills with attention to detail
• Strong communication and interpersonal skills, both written and verbal
• Ability to multitask and pivot based on workload and changing priorities

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

• Associate's degree with 1+ year of experience
• Prior information technology experience in a help desk role
• Knowledge of MS operating systems

LOCATION: 105 West Adams Street, 17 th Floor, Chicago, IL
WORK SCHEDULE: Full Time - 8:30 a.m. - 5:00 p.m., normal working hours