Help Desk/Data Management Team Support Specialist - 2728021

You've stumbled upon the rare government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community, all while being profitable. We're an award-winning IT solutions provider to the Federal government, currently seeking a Help Desk / Data Management Team Support Specialist who resides in the Washington, D.C. metropolitan area, to join our team on a high-profile project at a Federal agency.

US Citizenship and the ability to pass a Federal government clearance check are required for this position.

Although this position is currently a full-time telecommuting position, it will eventually require on-site work. Applicants must reside within a commutable distance of Washington, D.C.

RESPONSIBILITIES:

• Provide user support for a suite of collaboration and account management applications
• Help to maintain the structure and content of the site
• Provide weekend and holiday morning check coverage on a rotational basis
• Work with users to develop new collaboration areas and recommend areas for client support/process improvement.
• Troubleshoot application technical issues and submit bug reports and support records management
• Write and maintain user and technical documentation and develop training materials and courses

REQUIRED SKILLS:

• A minimum of 1 year of experience supporting web applications
• A minimum of 1 year of experience in customer service
• Excellent grammar and spelling in written communication, and excellent verbal communication
• Ability to learn and contribute quickly to project requirements
• Ability to prioritize and organize efforts in a fast-paced environment
• Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented personality
• Basic knowledge of Microsoft Office applications to include a basic understanding of Microsoft Outlook, Word, and Excel

PREFERRED SKILLS:

• Experience with tracking systems/requirements databases for requirements and user story management
• Experience working with databases and SQL applications
• Solid understanding of web and technology fundamentals
• Experience working with developers and application testing
• HTML knowledge

EDUCATION:

• Bachelor's degree in a relevant discipline (Computer Science, Mathematics, Information Technology or related preferred), 4 years of equivalent experience may be considered in lieu of a degree

Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

TCG does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K match, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others.

TCG is recognized for treating employees well, in fact, in 2022 The Washington Post named TCG as a "Top Workplace" for the 8th straight year, and Fortune magazine named TCG on their best workplace lists for the sixth year in a row, based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff are able to achieve. And , by virtue of TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us we'll make you happy.

Internal title/grade: IT Support Specialist, Grade 3