Help Desk/Tester (Top Secret Clearance)

IBM · US Washington

Company

IBM

Location

US Washington

Type

Full Time

Job Description

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Help Desk/Tester for you will provide support to users of the Forensic Advantage Laboratory Information Management System. You will assist in configuring supporting and troubleshooting Forensic Advantage LIMS. In addition you will perform monthly functional application and interface testing using existing test cases update test cases to reflect changes and complete ad hoc report testing.


Required Technical and Professional Expertise

  • Knowledge of functional testing procedures (performance testing black box testing etc) using established test cases and the ability to draft test cases for new functionality.
  • Provide in person or remote application support to end users.
  • Troubleshoot incidents and requests remotely either over the phone via email or MS Teams.
  • Top Secret Clearance


Preferred Technical and Professional Expertise
n/a

Explore More

long-term relationships Jobs close collaboration Jobs hybrid cloud journey Jobs strategic partner ecosystem Jobs constant quest knowledge Jobs More Jobs at IBM Jobs in US Washington
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Date Posted

09/18/2024

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