Helpdesk Administrator

Description

About ProbablyMonsters™ Studios

ProbablyMonsters Studios is a developer-led independent game company with the mission to unite, guide, and empower talented teams to create exceptional original games while thriving in stable and meaningful careers.

Our 3 studios are each developing an original game:• Firewalk™ is working on a new multiplayer IP to be exclusively published by PlayStation• Cauldron™ is developing a single-player, adventure-driven game• Our RPG Team is creating a next-gen co-op RPG

We recently announced the largest Series A raise in gaming history at $250 million, which provides our teams with the resources and creative environment needed to foster stable, rewarding, and life-long careers. Our Monster mindset of people-first, our ethos of predictable excellence, and our purpose of inspiring a healthier industry has attracted 200+ likeminded professionals who unapologetically defend the sustainable home we have built together, a home free of storms that allows for focused creativity.

The Role

We are looking for a Helpdesk Administrator to join our team.

Who You Are:

• An experienced technical support professional who is comfortable working in dynamic, technology-heavy environments.
• An effective communicator with experience working across teams and departments.
• A team player that is used to collaborating to solve problems.
• Someone with strong time management and prioritization skills.
• An automation advocate that's always on the lookout for ways to eliminate manual processes.
• Comfortable working with light supervision and in situations with ambiguous requirements.
• A gamer, or someone familiar with video gaming and the games industry.
• Willing to work onsite fulltime.

What You Will Do:

• Review, triage, and pick up support requests through an internal Help Desk ticketing system.
• Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed.
• Collaborate with other members of the IT Department on Help Desk Tickets, projects, and initiatives, and contribute to the team's overall success.
• Participate in employee onboarding activities, such as assembly, configuration, and deployment of new workstations, setting up user accounts, and providing assistance on a new hire's first day.
• Troubleshoot, isolate, and resolve technical issues involving software, hardware, networking, and everything in between.
• Support regular maintenance activities, including limited after-hours work.
• Work on projects and tasks from the IT Department's backlog.
• Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites.
• Occasionally assemble, relocate, or remove hardware and furniture (such as racks fo equipment), which may involve physical labor.

Qualifications:

• Experience as a Help Desk or Systems Administrator.
• Experience creating and managing workstation deployment processes.

Our commitment to you:

• A people-first culture founded on respect, trust, approachability, and accountability.
• A stable home that values your potential, deeply cares about your work-life balance, and is committed to investing in your craft and long-term career.
• Competitive benefits package including health and family benefits, employee assistance program, flexible and paid time off, financial benefits and professional and personal development.