Helpdesk Administrator

Who we are:
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

 
What we’re looking for: 

We’re seeking a talented Helpdesk Administrator who will support the IT infrastructure and business applications. This key role will provide fast and useful technical assistance on computer systems.
We’re looking for someone with a strong background in corporate technology providing Tier 1 and Tier 2 Helpdesk support. This candidate should have progressive experience in a corporate IT environment. We’re looking for someone who is collaborative, comfortable working on a small team, and possesses excellent communication and customer service skills.
 

In this role, you will: 

• Manage Help Desk tickets in a timely manner 
• Record events and problems and resolution in ticketing system logs 
• Respond to requests for technical assistance in person, via phone, chat, or email 
• Diagnose and resolve technical hardware and software issues 
• Direct escalation of unresolved issues to the next level of support personnel 
• Perform user account administration duties following account creation and separation processes 
• Provide end user training to new employees during the onboarding process 
• Install and configure software and hardware 
• Maintain hardware and software asset inventory database 
• Follow-up and update customer status and information 
• Pass on any feedback or suggestions by customers to the appropriate internal team 
• Identify and suggest possible improvements on procedures 

 
What the role requires: 

• Ability to provide Tiers 1 & 2 support for end-users on a variety of issues 
• Good presence while assisting remote users and clients 
• Working experience with Windows 10/11 and Mac OSX 
• Fundamental working knowledge of Microsoft Azure AD and Microsoft 365 
• Help desk support deliverables include initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, customer status updates, escalate ticket requests to appropriate team members 
• User account management to systems and applications 
• Successfully manage assigned ticket to closure utilizing ticketing system 
• Demonstrated ability to take ownership of assigned work and follow through to completion 
• Positive attitude, ability to work independently, and able to adapt quickly in a fast-paced environment 
• Comfortable following documented policies and procedures 
• Ability to work after hours and travel as needed 
• Experience in a healthcare IT environment is preferred 

 
What we offer: 

• Competitive salary 
• Medical, dental, vision, life and disability insurance 
• Employer-matched 401(k) plan 
• Professional Development 
• Employee access to our preventive exam and services 
• Gym reimbursement/Fitness bonus

The salary range for this role is $70,000 - $85,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.