Helpdesk Analyst

Description

Do you want to be a Helpdesk analyst?

Can you be comfortable being uncomfortable? Are you fine with always speaking your mind? Can you lead, execute, and stay focused despite many distractions, and do the work yourself if needed?

Aculocity is a dynamic, fast moving, global technology consulting company that enhances business processes and uses technology to solve business problems. Since our launch in 2006, we have delivered custom software development solutions, implementation of software systems, business intelligence and business process solutions. We are also part of the GVW Group, LLC, portfolio of companies, and we are a premier provider of technology services for all GVW portfolio companies as well as an expanding external client base.

Your Mission

Serve as the first line of defense providing Level 1 support to computer system users in our Birmingham, Alabama location. You will work within a team to assist in maintenance and operations of the corporate technology infrastructure. Providing front line user support for the portfolio of companies of the GVW Group, LLC.

Responsibilities

• Provide level 1 - 2 IT support for end users in a high paced manufacturing facility, utilizing knowledge, skills and research to identify and correct reported issues.
• Work within a dedicated ticketing system to provide timely customer service and support.
• Image and maintain Windows 10 computers.
• Work within dedicated ticketing system, providing end users with updates and clear, concise communications.
• Provide a high level of customer service

Qualifications

• Demonstrated ability to troubleshoot and resolve basic desktop, notebook and mobile issues.
• General understanding of computer networking, security and infrastructure best practices.
• Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
• Strong communication, interpersonal and customer service skills to work effectively both independently and as part of a team
• Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment.

• Work with other information system individuals and teams and vendors in other countries.
• Ability and willingness to provide support during off hours when necessary
• Support of Windows 10 Operating Systems
• Understanding of Industry Standard Security protocols and controls
• Understanding of Microsoft Active Directory, LAN/WAN, DNS.DHCP
• Understanding of Mobile Device Management

Where will you work? This position may be based in Birmingham, AL or Hagerstown, IN.

What do we offer in benefits? We offer an attractive compensation and benefits package, to include base salary and benefits such as medical/dental/vision options, retirement/401K plans, etc. The opportunity for growth within this evolving organization is excellent and is limited only by the performance of the successful candidate.

Websites:

http://www.aculocity.com/

http://www.gvwgroup.com/