Helpdesk Analyst

Duties:

As a Remote Support Analyst, you will be responsible for providing remote technical support to our client user base. Supporting legacy applications along with the latest technologies within a customer centric environment that provides exceptional customer satisfaction, and working with market leading ITSM Service Management tools, you will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximize user productivity.

Must Have Skills:

1. 5 years' experience troubleshooting user account issues (account lockout etc).
2. 5 years' experience working with O365 to support users in the user context, mainly covering Office and Outlook.
3. 5 years' experience installing, troubleshooting, and updating current Mac OS and Windows 10.
4. 5 years' experience supporting users in an Enterprise Windows 10 environment using SCCM for application delivery and endpoint management.
5. 5 years' experience working in a highly structured setting following KB's and scripts to complete tasks, troubleshoot and document incident and work request log notes.
6. 5 years' experience managing user authentication issues across AD and Identity provider platforms such as Okta.

Nice to Have:

• Experience of working with ITIL based Service processes and functions.
• Experience and knowledge of supporting customers in a complex, enterprise environment. Preferably in the technical services sector.
• A strong preference will be given to candidates local to Atlanta.

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with theColoradoEqual Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired inColorado. For a candidate in the state of Colorado only, the starting pay range for this role is $35k to $55k. Actual compensation will depend on a number offactors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.